Your privacy is important to us. This Privacy Policy explains how Tele-Help-Ing collects, uses, protects, and discloses information and data when you use our website ("Site") and related services offered through the Site ("Services"). This Privacy Policy is applicable to all users of the Site and Services. This Privacy Policy applies to the website www.telehelping.com (referred to as "Tele-Help-Ing"). This document includes sections dedicated to the privacy rights of consumers in specific states, including Washington, New York, California, Massachusetts, New Jersey, Connecticut, Maryland and the District of Columbia (D.C.).
Owner and Data Controller
Tele-Help-Ing, Owner contact email: cody@telehelping.com
Please read this Privacy Policy carefully. By using the Site or Services, you are consenting to the practices described herein.
1. Personal Information We Collect
We may collect the following categories and types of “Personal Information”:
- Contact Information: First and last name, mailing address, email address, and phone number.
- Other Identifying Information: IP address, social media usernames, passwords, and other security information for authentication and access.
- Financial Information: Credit card, debit card, and bank account information.
- Demographic Information: Gender, age, employment information, and salary information.
- Geolocation Data: Information about your location.
- Internet or Other Electronic Activity: Browsing and click history, including information about how you navigate within our Site and Services.
- Commercial Information: Products or services purchased or viewed on our Site.
- Audio and Visual Information: Videos and photos.
- Inferences: Drawn from the categories described above to create a profile reflecting your preferences, characteristics, behavior, and attitude.
2. How We Use Personal Information
We may use your Personal Information for the following purposes:
- Transactional Purposes: Processing, confirming, sending, and tracking orders, subscriptions, or registrations; communicating with you about your order, subscription, or registration.
- Analytical Purposes: Analyzing preferences, trends, and statistics using various types of information.
- Marketing and Promotional Purposes: Informing you of new products, services, and offers; providing targeted advertising; running contests, promotions, and sweepstakes; delivering personalized marketing communications.
- Maintenance and Improvement of the Site and Services: Providing alerts about your account, handling customer service requests, diagnosing technical and service problems.
- Review and Content Creation Purposes: Enabling reviews of products, displaying content created by users on our Site and Services and on social media.
- Security and Fraud Prevention: Protecting the Site and services, preventing fraud, theft, and misconduct.
- Legal and Other Requirements: Complying with legal requirements and providing information to legal advisors.
3. Sources of Personal Information
We may collect Personal Information from the following sources:
- Directly from you.
- From our Service Providers who collect certain Personal Information on our behalf.
- From other third-party sources.
- Passively through tools like browser cookies.
4. Categories of Third Parties We Share Personal Information With
- Service Providers: Trusted businesses providing services such as hosting, maintenance, data storage, management, marketing, and promotions.
- Affiliates: Businesses under common control with us, acting as Service Providers or as required by law.
- Corporate Transactions: In the event of a merger, acquisition, sale, or transfer of assets.
- Compliance with Laws and Law Enforcement: Cooperation with government and law enforcement officials to enforce and comply with the law.
5. Cookies
We may use cookies and anonymous identifiers to analyze and improve the Site and Services. You can reset your browser to refuse cookies, but certain features may not work.
6. Advertising and Online Tracking
Third-party companies may serve ads and collect information for targeted advertising. Our systems do not recognize browser “Do Not Track” signals, but opt-out options are available by contacting us.
Processing of your personal data for targeted advertising
We may use your personal data for targeted advertising purposes.
For our purposes, the word "targeted advertising" means "displaying to a consumer an advertisement that is selected based on personal data obtained or inferred over time from the consumer's activities across nonaffiliated websites, applications, or online services to predict consumer preferences or interests" as defined by CTDPA.
Please note that according to the CTDPA, targeted advertising does not include: “advertisements directed to a consumer in response to the consumer's request for information or feedback; advertisements based on activities within a controller's own websites or online applications or any affiliated website or online application; advertisements based on the context of a consumer's current search query, visit to an internet web site or online application; or processing personal data solely to measure or report advertising frequency, performance or reach”.
Your right to opt out of the processing of your personal data for targeted advertising and how you can exercise it
You have the right to opt out of the processing of your personal data for targeted advertising. This means that whenever you ask us to stop processing your data for targeted advertising, we will abide by your request.
To fully exercise your right to opt out you can contact us at any time, using the contact details provided in this document.
7. Managing Your Information Preferences
You can opt out of marketing emails by following the link at the bottom of such emails. Note that you cannot opt out of essential communications about your account.
8. Be Careful When You Share Information with Others
Exercise caution when sharing information publicly on the Site or Services, as it may be accessed by others.
9. Security
We maintain safeguards to protect information transmitted to us, but no method is 100% secure. Transmit information on the Site or Services at your own risk.
10. Links
Links to third-party websites on our Site or Services do not imply endorsement. We are not responsible for third-party practices.
11. Children’s Privacy
The Site and Services are for users aged 18 or older. We do not knowingly collect Personal Information from children under 13.
12. Processing in the United States
Your Personal Information may be transferred to and maintained on servers outside your location. By using the Site or Services, you agree to the collection, use, transfer, and disclosure of your Personal Information governed by applicable laws in the United States.
Universal opt-out mechanism: Global privacy control
If you want to submit requests to opt-out of the sale of personal data or the targeted advertising via a user-enabled global privacy control, like the Global Privacy Control (“GPC”), you are free to do so, and we will abide by such request. The GPC consists of a setting or extension in the browser or mobile device and acts as a mechanism that websites can use to indicate they support the GPC signal. If you want to use GPC, you can download and enable it via a participating browser or browser extension. More information about downloading GPC is available here.
State-Specific Information
Washington
Your Privacy Rights under Washington State Laws
Washington state has enacted privacy laws to safeguard resident information. As a user of Tele-Help-Ing, here's an overview of your privacy rights in Washington state:
Your Rights
- Access and Control:
- You have the right to access and control your personal information held by us.
- Data Protection:
- Your personal data is protected, and we implement measures to secure it.
Exercising Your Rights
To exercise your privacy rights under Washington state laws, reach out to us using the contact details provided. Specify your identity and the right you wish to exercise.
New York
Your Privacy Rights under New York State Laws
New York has specific privacy laws to protect residents. As a user of Tele-Help-Ing, here's an overview of your privacy rights in New York:
Your Rights
- Data Access:
- You have the right to access the personal information we have about you.
- Privacy Protections:
- Your privacy is protected under New York state laws, and we take measures to ensure data security.
Exercising Your Rights
To exercise your privacy rights under New York state laws, contact us using the provided details. Specify your identity and the right you want to exercise.
Massachusetts
Your Privacy Rights under Massachusetts State Laws
Massachusetts has privacy laws in place to protect resident information. As a user of Tele-Help-Ing, here's an overview of your privacy rights in Massachusetts:
Your Rights
- Data Protection:
- Your personal data is protected, and we implement measures to ensure its security.
- Access and Correction:
- You have the right to access and correct your personal information.
Exercising Your Rights
To exercise your privacy rights under Massachusetts state laws, contact us using the provided details. Specify your identity and the right you wish to exercise.
New Jersey
Your Privacy Rights under New Jersey State Laws
New Jersey has enacted privacy laws to protect residents' information. As a user of Tele-Help-Ing, here's an overview of your privacy rights in New Jersey:
Your Rights
- Access and Control:
- You have the right to access and control your personal information held by us.
- Privacy Safeguards:
- Your privacy is safeguarded under New Jersey state laws, and we take measures to ensure data protection.
Exercising Your Rights
To exercise your privacy rights under New Jersey state laws, reach out to us using the contact details provided. Specify your identity and the right you wish to exercise.
Connecticut
Your privacy rights under the Connecticut Privacy Act and how to exercise them
You may exercise certain rights regarding your data processed by us. In particular, you have the right to do the following:
- Opt out of the processing of your personal data for the purposes of targeted advertising, the sale of personal data, or profiling in furtherance of decisions that produce legal or similarly significant effects concerning you.
- Access personal data: You have the right to request that we confirm whether or not we are processing your personal data. You also have the right to access such personal data.
- Correct inaccurate personal data: You have the right to request that we correct any inaccurate personal data we maintain about you, taking into account the nature of the personal data and the purposes of the processing of the personal data.
- Request the deletion of your personal data: You have the right to request that we delete any of your personal data.
- Obtain a copy of your personal data: We will provide your personal data in a portable and usable format that allows you to transfer data easily to another entity – provided that this is technically feasible.
In any case, we will not increase the cost of, or decrease the availability of, a product or service, based solely on the exercise of any of your rights and unrelated to the feasibility or the value of a service. However, to the extent permitted by the law, we may offer a different price, rate, level, quality, or selection of goods or services to you, including offering goods or services for no fee, if our offer is related to your voluntary participation in a bona fide loyalty, rewards, premium features, discounts, or club card program.
How to exercise your rights
To exercise the rights described above, you need to submit your request to us by contacting us via the contact details provided in this document.
For us to respond to your request, we need to know who you are and which right you wish to exercise.
We will not respond to any request if we are unable to verify your identity using commercially reasonable efforts and therefore confirm that the personal data in our possession actually relates to you. In such cases, we may request that you provide additional information which is reasonably necessary to authenticate you and your request.
Making a consumer request does not require you to create an account with us. However, we may require you to use your existing account. We will use any personal data collected from you in connection with your request solely for the purposes of authentication, without further disclosing the personal data, retaining it longer than necessary for purposes of authentication, or using it for unrelated purposes.
If you are an adult, you can make a request on behalf of a child under your parental authority.
California
California Consumer Privacy Act (CCPA)
Your Rights
Under CCPA, you have the following rights:
- Right to Know:
- Know what personal information is collected, used, shared, or sold, both as to the categories and specific pieces of personal information.
- Right to Delete:
- Request the deletion of personal information held by us.
- Right to Opt-Out:
- Opt-out of the sale of personal information.
- Right to Non-Discrimination:
- Not be discriminated against for exercising your CCPA rights.
How to Exercise Your Rights
To exercise these rights, contact us via the provided contact details. Specify your identity and the right you wish to exercise. Verification may be required, and additional information may be requested for authentication.
We are committed to respecting your privacy rights and ensuring a transparent and secure process for exercising these rights.
Maryland
Your Privacy Rights under Maryland State Law
Maryland law provides specific privacy rights for residents. As a user of Tele-Help-Ing, here are some key aspects of your privacy rights in Maryland:
Your Rights
- Access and Correction:
- You have the right to access and correct any personal information we hold about you.
- Data Security:
- We are committed to maintaining the security of your personal information and protecting it from unauthorized access.
- Disclosures:
- We will disclose to you the categories of personal information collected and the purpose of such collection.
Exercising Your Rights
To exercise your privacy rights under Maryland law, please contact us using the provided contact details. Specify your identity and the right you wish to exercise.
Washington, D.C.
Your Privacy Rights under Washington, D.C. Laws
Washington, D.C. has specific privacy laws that protect residents' information. As a user of Tele-Help-Ing, here are key points about your privacy rights in Washington, D.C.:
Your Rights
- Opt-Out Rights:
- You may have the right to opt-out of certain data processing activities, such as targeted advertising.
- Access and Correction:
- You can request access to and correction of your personal information.
Exercising Your Rights
To exercise your privacy rights under Washington, D.C. laws, contact us using the provided details. Specify your identity and the right you want to exercise.
How and when we are expected to handle your request
We will respond to your request without undue delay, but in all cases and at the latest within 45 days of its receipt. Should we need more time, we will explain to you the reasons why, and how much more time we need. In this regard, please note that we may take up to 90 days to fulfill your request.
Should we deny your request, we will explain to you the reasons behind our denial without undue delay, but in all cases and at the latest within 45 days of receipt of the request. It is your right to appeal such a decision by submitting a request to us via the details provided in this document. Within 45 days of receipt of the appeal, we will inform you in writing of any action taken or not taken in response to the appeal, including a written explanation of the reasons for the decisions. If the appeal is denied you may contact the Attorney General to submit a complaint.
We do not charge a fee to respond to your request, for up to two requests per year.
13. Notice to Residents of Canada
Residents of Canada may have privacy rights under Canadian law.
14. Privacy Policy Changes
We may change this Privacy Policy. Changes will be effective on the “Revised” date posted.
To fully exercise your right to opt out you can contact us at any time, using the contact details provided in this document.
15. Contact Us
For questions, concerns, or complaints, please contact us at the provided contact information on the Site.