FAQ

Why Tele-Help-Ing:

1. Exceptional Talent: Educated, English-speaking staff, 20% native speakers.
2. Cost Savings: Up to 60% less than US-based hires.
3. Ethical Employment: Fair wages and social responsibility.
4. Veteran-Owned: 100% Disabled Veteran Owned business.
5. Integrity: Transparent, reliable, and values-driven practices.

We follow best practices for data protection, using secure software and strict internal protocols.

Absolutely. Our team is talented, many with advanced degrees, and we are 100% Disabled Veteran-Owned.

We recommend our services in states where minimum wage is $15/hr or more to help businesses save on costs.

Unpaid balances are referred to collections after 15 days. Clients are liable for legal and collection fees.

We offer up to 60% cost savings compared to US-based staffing while maintaining high service quality.

Declined payments incur a $25/day late fee. Cancelled accounts need $100 re-establishment fee per RVA in addition to balance.

Time off is included in the monthly fee. Holiday work is double rate. Written request required for holiday hours.

Our VAs are highly educated, with 20% native English speakers. We use a rigorous selection process to ensure quality.

Our fixed monthly fees are based on evaluations of your needs and a 40-hour workweek. Invoices are monthly and must be paid via autopay or autodraft.

We handle our own taxes. Clients are responsible only if required to file tax-related info per law.

We offer flexible options including hourly, monthly, and project-based pricing based on your needs.

Yes. Our VAs have diverse skill sets and can be trained to meet industry-specific needs.

If replacement is necessary, we will assign a new VA within 15 business days.

Our VAs use common business tools but can adapt to your preferred software if needed.

We monitor performance, conduct quality checks, and seek ongoing feedback to ensure service excellence.

Yes. We offer candidate profiles and allow you to interview to ensure the best fit for your needs.

We follow strict confidentiality protocols. VAs sign NDAs and use secure channels to protect sensitive information.

We offer flexible hours tailored to your business needs, whether part-time or full-time, across different time zones.

You can assign tasks, but they must be lawful, non-defamatory, and non-harmful. Clients are responsible for ensuring legality and compliance.

No. RVAs are not employees of the client. Tele-Help-Ing is solely responsible for compensating the RVAs.

We recruit, interview, and conduct background checks. Clients may submit specific skill requirements in writing before assignment. We do not conduct pre-employment screenings beyond standard procedures.

There are three elements to pricing your Virtual Assistant:

• Experience and Expertise: Education, experience, English skills, and certifications influence cost. A phone answering VA may cost $1,000/month, while a lawyer can cost $2,500–$3,000/month.
• Additional Software or Services: Needs like high-performance computers or specialized software impact pricing.
• Schedule and Work Location: The location and hours of the VA also influence pricing.

Request a Quote Today!

Virtual assistants manage emails, schedule appointments, handle travel, conduct research, manage social media, enter data, support customers, and more.

Our VAs are highly experienced, rigorously screened, and skilled in using various tools to perform tasks efficiently.

If you wish to change your RVA during the first 60 days, submit a written request. Tele-Help-Ing will assign a new RVA within 15 calendar days. The monthly service fee still applies during the transition.